Effective Date: 24 June 2024
This Cancellation and Refund Policy (“Policy”) outlines the terms under which you can cancel your Nextbit Communication service plan and receive a refund.
Cancellation Window
You have the right to cancel your Nextbit Communication service plan within 15 days of your service activation date.
How to Cancel
To cancel your service plan, you can contact us through the following methods:
- Email: support@netfiber.co.in
- Phone: +91 8536062526
Cancellation Confirmation
Once we receive your cancellation request, we will confirm it via email or phone within 24 hours.
Refunds
If you cancel your service plan within the 15-day window, you will receive a full refund of the amount paid for the service. We will process the refund using the same payment method you used to pay for the service.
Refund Processing Time
Please allow 5 business days for the refund to reflect in your account after your cancellation confirmation. This timeframe may vary depending on your bank or payment processor.
Important Notes
- This cancellation and refund policy applies only to service plan charges. Any installation fees, equipment rental charges, or other one-time fees are non-refundable.
- If you cancel your service plan after the 15-day window, you will not be eligible for a refund.
- We reserve the right to modify this Policy at any time. We will notify you of any changes by posting the revised Policy on our website.
Contact Us
If you have any questions about this Policy, please contact us:
- Email: support@netfiber.co.in
- Phone: +91 8536062526
